Hotel Nord Otaru

Our stay was wonderful, and we felt we got great value for our money. The location was perfect, right by the canal, and the staff was friendly and helpful, especially when we needed assistance with our ski luggage.

The breakfast room was too warm during our meal.

Large bathroom, big, carpeted room. Lots of fresh items for American breakfast. Courteous and really kind staff onsite.

Not very friendly staff!

Really enjoyed central heating, an electronic key card, and television with satellite channels in the room. All the employees where exceptionally nice and efficient...

the location was convenient, with the canal just outside my window, making exploring the area easy. i enjoyed the rooftop bar, perfect for unwinding at night. the bathroom was a highlight too, leaving me feeling refreshed and pampered with the lovely scents from the hair spa treatment. overall, a fantastic choice for those wishing to explore the attractions nearby.

Nothing, all great! 😊.

The staff were very friendly, lively, would like to stay there on the next trip. Its location next to main shopping street and a shopping street was comfortable and ideal. Restaurants and bars were also next to the hotel.

Take advantage of the valet service. They clean your car of snow and ice promptly.

Appreciated my very good time here!

Everything was very good, efficient staff, absolutely stunning views of the lake. The American breakfast was WONDERFUL with plenty of food. Its location walking distance to a main street and a gallery was excellent and absolutely perfect. The train station walking distance to the property was really handy.

The prime location along Otaru Canal made exploring nearby landmarks effortless and allowed us amazing views. The breakfast buffet was a highlight, offering a good mix of Japanese and Western options. While the room felt dated, its clean charm and accessibility supported our family's needs wonderfully.

We stayed for three nights for a family vacation and were delighted with our experience. The hotel is easy to find and boasts stunning views of the canal. The staff were friendly and helpful, and we appreciated the complimentary coffee and umbrellas. Our room had thoughtful Japanese amenities, and we loved the automated toilet and humidifier. It was quiet, clean, and maintained a comfortable temperature.

Can't recommend highly enough this hotel.

My experience, however, wasn't entirely positive. The initial room placement was different from what I expected, and it felt deceiving as it didn't match the images on the hotel website. I had an issue with my room card, which, although resolved, added unnecessary stress to my stay.

I was pleasantly surprised by my stay near the Otaru Canal. The views from my room were fantastic, showcasing both the canal and the sea. The unique touch of having a heated bidet and a separate vanity area. Just a short walk from the hotel, I found charming shops offering delicious local snacks, enhancing my exploration of the area.

I had a fantastic stay! The hotel is perfectly located right across from the stunning canal, and that view from the balcony was just amazing. It's super convenient to walk to tourist spots and the JR station. I also loved the cozy touches like free coffee in the lobby and nice pajamas to wear. Plus, the staff were accommodating, helping us stash our ski gear until check-in!

On the downside, the room was a bit cramped for four people, which made it tricky to manage our luggage. The lobby had a smoking area, and that was a little off-putting with the lingering smoke smell. the A/C struggled to keep the room cool. just a few minor quirks in an otherwise lovely stay!